Frequently Asked Questions
Frequently Asked Questions
We've compiled answers to the most common questions about shopping at Cosmos Market Place. If you don't find what you're looking for, feel free to contact us!
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.
Q: Is it safe to shop on your website?
A: Absolutely! We use secure SSL encryption to protect your personal and payment information. All transactions are processed through Shopify's secure checkout.
Q: Can I modify or cancel my order?
A: Please contact us immediately at 6540rdup@gmail.com if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all US orders over $50.
Q: How long does shipping take?
A: Standard shipping typically takes 5-10 business days. Expedited shipping (3-5 business days) is available at checkout. International orders take 10-20 business days.
Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Shipping costs and delivery times vary by location.
Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package.
Q: Why might my items ship separately?
A: We fulfill orders from multiple warehouse locations to ensure faster delivery. If your order contains multiple items, they may arrive in separate packages.
Returns & Exchanges
Q: What is your return policy?
A: Please refer to our Return Policy page for complete details on returns, exchanges, and refunds.
Q: Can I return custom or print-on-demand items?
A: Custom and print-on-demand items may have different return terms. Please check our Return Policy or contact us for specific product questions.
Products
Q: Are your products authentic?
A: Yes! We work with trusted suppliers and fulfillment partners to ensure all products meet quality standards.
Q: Do you restock sold-out items?
A: Popular items are frequently restocked. Sign up for back-in-stock notifications on product pages or contact us to inquire about specific items.
Account & Privacy
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and view order history.
Q: How do you protect my personal information?
A: We take privacy seriously. Please review our Privacy Policy to learn how we collect, use, and protect your data.
Still Have Questions?
If you didn't find the answer you're looking for, please don't hesitate to contact us at 6540rdup@gmail.com. We're here to help!